- Acceptance of Terms
By using our call center services, you (“Client”) agree to be bound by these Terms of Service. If you do not agree, do not engage our services.
- Services Provided
F-8 Solutions agrees to provide professional call center services, which may include but are not limited to:
- Inbound customer support
- Outbound sales and telemarketing
- Technical support
- Lead generation
- Appointment setting
- Data entry and call logging
- Client Responsibilities
The Client agrees to:
- Provide accurate and lawful scripts, data, and customer contact information.
- Ensure all campaigns comply with applicable laws and industry regulations.
- Review and approve call scripts and materials in a timely manner.
- Cooperate in onboarding, training, and ongoing communication.
- Compliance
We comply with all applicable laws and regulations, including:
- Do Not Call (DNC) registries
- GDPR, CCPA, or local data protection laws
- Telecommunication and recording regulations
The Client is responsible for ensuring that their campaigns do not violate any local or international law.
- Call Recording & Monitoring
Calls may be monitored or recorded for quality assurance and training. Clients must ensure their end users are notified when required by law.
- Confidentiality
Both parties agree to maintain the confidentiality of all information shared during the course of service. This includes customer lists, call scripts, performance data, and any proprietary information.
- Termination
Either party may terminate the agreement with [e.g., 30 days’] written notice. Grounds for immediate termination include:
- Illegal or unethical campaign content
- Non-payment
- Breach of confidentiality
- Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services. Total liability is limited to the amount paid by the Client in the last 30 days.
- Force Majeure
We are not responsible for delays or failure in performance due to causes beyond our control, including natural disasters, internet outages, strikes, or government restrictions.
- Governing Law
These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes shall be resolved in the courts of [Insert Location].
- Modifications
We reserve the right to update or modify these Terms. Continued use of the service after changes indicates acceptance of the updated terms.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.