Privacy Policy for F-8 Solutions Call Centre
Effective Date: [01/01/2019]
At F-8 Solutions, we are committed to protecting the privacy and security of our clients and the individuals we contact on their behalf. This Privacy Policy explains how we collect, use, disclose, and protect personal data in the course of our call centre operations.
- Information We Collect
We may collect and process the following types of personal information:
- Customer Contact Information:Names, phone numbers, email addresses, and any other data provided during interactions.
- Call Details:Call recordings, duration, time stamps, and outcomes of calls.
- Client Information:Business contact details of our clients or partners.
- Usage Data:Information related to the use of our systems and software.
- How We Use the Information
The data we collect may be used for:
- Providing call centre services to our clients (inbound/outbound calls).
- Customer support, surveys, or feedback collection.
- Quality assurance and training purposes.
- Legal and regulatory compliance.
- Enhancing our services and performance analytics.
- Legal Basis for Processing
Depending on your jurisdiction, we may process personal data based on:
- Consent (e.g., for marketing calls).
- Contractual obligations (e.g., providing services to a client).
- Legal obligations (e.g., retention of call records).
- Legitimate interest (e.g., improving service quality).
- Sharing of Information
We do not sell or rent personal data. However, we may share information with:
- Our clients (who have outsourced call centre services).
- Third-party service providers (e.g., cloud storage, CRM tools) under confidentiality agreements.
- Government or regulatory bodies as required by law.
- Data Security
We implement robust security measures to protect data including:
- Encrypted data storage.
- Access controls and staff training.
- Regular audits and security assessments.
- Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
- Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict processing.
- Withdraw consent at any time (where applicable).
- File a complaint with a data protection authority.
- International Data Transfers
If we transfer data outside your country (e.g., cloud hosting), we ensure adequate data protection measures are in place, such as standard contractual clauses.
- Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect their data.
- Changes to This Policy
We may update this policy from time to time. All changes will be posted on this page with the updated effective date.
- Contact Us
If you have any questions or concerns about this policy, please contact us at:
F-8 Solutions
admin@f-8solutions.com
Raffles Place
Singapore